- All policies, rules, and regulations are the final decision of Devdox Solution We reserve the right to modify, add or change any policies as we deem necessary at any time. All customers agree that they will not hold Devdox Solution liable for any order or policies within this program.
- We at Devdox Solution strive to keep our clients happy with their every order. If you are, for any reason, not entirely happy with your order for a particular service, we will cheerfully issue a partial refund for a particular service. The refund is issued only till the drafting of the Website or software initial Phases, once SRS or Draft design is approved or Launching of the website is made we do not Refund any money.
- The client paid Hosting+ Domain Fee then paid us for Website Design, We create a draft design or SRS Document with few designs. At this stage, cancellation means you will only get a 70% refund of Except the Hosting and Domain fees.
- Refund policy includes a refund of the initial amount if the client is not satisfied with the prototype which is demonstrated before we actually publish the design to HTML and start any programming.
- We demonstrate our work using one of our links so you can review everything before making complete payment and asking us to deliver the website on our server or any 3rd party hosting. Once you make the complete payment, the same copy of the website would be delivered. The refund cannot be claimed after the website has been delivered to you. A website will be considered to be delivered if it has been posted on your desired hosting, our hosting, sent to you as a downloadable link or given to you in any storage media like Flash Drive, Zip drive, CD, etc.
- All domain and registration fees are non-refundable, in whole or in part, even if your domain name registration is suspended, canceled, or transferred prior to the end of your then-current registration.
- We will not tolerate any abuse against Devdox Solution at all whether it is word of mouth or the internet or anywhere else. Negativity or use of threatening or defamatory language towards our company or staff members will not be tolerated at all and if any customer is found to be spreading negativity against us of using abusive or threatening language, then we can cancel his or her order without any further notice. The content/idea/theme of a website is provided by the client. Devdox Solution can just help you in actually conceiving the idea. You agree that you will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually-oriented, threatening, invasive of a person’s privacy, or otherwise in violation of any law.
- Devdox Solution is a company having different divisions offering different services. If any client opens a claim/dispute against any of our services or websites, then we can halt/cancel your service in any of the divisions. We can also terminate any service of clients from any of the divisions/websites if payment is due after three soft reminders.
48 Hour Turn Around
- Website Design within 48 Hours is subjected to working days. (Holidays or Sundays are not considered in it). This guarantee is excluded in the critical situations of natural calamities and human-created accidental situations.
- We provide only unlimited draft designs. Once the design is confirmed. Then, No revision will be provided to the client.
Free Lifetime Backups
- We keep the backup of all the files and designs which we design for our clients. However, we are not responsible for the loss of data due to malfunction of computer or storage devices we use or the loss of data due to natural calamities or fire.
- We reserve the right to refuse service to anyone. We may also make changes to these rules, regulations, and policies at any time.
- We accept 100% Advance for projects under $50. However, projects that exceed $50 can be done in partial payment. Please make sure you pay to the correct ID, We are not responsible for any wrong payment.
- We use Payment options like Banks, Easy paisa and Jazz cash please kindly check the details carefully, before making any payment.
- At the bottom of each page of the client’s website will be placed the words “This website is designed, created, Powered, hosted and maintained by Devdox Solution” or similar will be shown and a link to any website owned by Web Design web site will be active. The clients of Devdox Solution don’t have the right to get this removed in any form. Still, if you want to remove it please send us an email at” firstname.lastname@example.org It may cost you an extra charge of around 30%. Of the Software or Website. In case the credits are found to be removed from a website, Devdox Solution will cancel the contract of free lifetime after-sales service/support and take a legal action.
Web Application or Software Support
- We only provide support for limited hours on any of our software or web applications after that we charge for new hours as the Web or Software Applications depend on Debugging, testing, creating new Modules for System stabilization in some cases.
- We used to provide free Source file earlier, however, sometimes other programmers or Competitors Copy and sell the same scripts which create ambiguity for us as well clients. For owning any source file Devdox Solution have the right to create a new invoice for source files. This Price totally depends upon the nature of the Web Applications or Software.
- On Google or Facebook or on our website, All Testimonials or Feedbacks are from our client’s side, and we post them on our official website and accounts when they write positive feedbacks. However, we do not write any of the Feedback ourselves.
E- Commerce and Security
- Where the Project involves E-commerce functionality, the client must ensure that suitable arrangements are in place to maximize security levels with regard to financial and personal information relating to the users of the Project. Devdox Solution has a very strict policy of securing the confidential information submitted by clients during the process of Web Design and Development. However, Devdox Solution doesn’t take any responsibility for leakage or misuse of any information. So far, no claim or complaint ever has been submitted to Devdox Solution regarding this.
- Devdox Solution and Client undertake to work together to complete Project within the time schedule defined in the specification. Devdox Solution will inform the client on project progress and will always endeavor to meet the defined milestones. The client must also supply all source materials to time schedule, failure to provide source materials or respond back within 20 days of the specified time schedule will be sufficient grounds for Devdox Solution to cancel the agreement and retain any deposits or stage payments made thus far as.
Limitation of liability
- Devdox Solution will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the website.
- In purchasing domain names on behalf of the client, Devdox Solution is acting solely as the client’s agent and accepts no responsibility for the continuance or otherwise of that registered domain name.
- Backups and Data Loss: Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers. We also do backups as well maintain a website with minimal charges per year in which Panel and Server details are kept with Devdox Solution and we do not provide them to clients at any stage to ensure 100% Protection of data. The client only Owns or gets the Admin panel or Control panel of Data from which only customizations are possible.
- Devdox Solution reserve the right to cancel an order at any time.
- If the client delays commencement of work for more than 20 days from payment of the deposit Devdox Solution reserves the right to make a surcharge to cover additional time and price increases since the original quote.
- In the event of a dispute regarding the design of the website or withheld or late payment Devdox Solution reserves the right to withhold or withdraw all web pages and image files until such dispute is resolved.
- Devdox Solution reserve the right to change any part of this agreement without notice and your use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.